RADOCO Hardware Guarantee

1. Who gives the guarantee

This guarantee is given by RADOCO GmbH, Kantstrasse 59, Nuremberg, Germany ("RADOCO") to the first end customer who buys a new RADOCO appliance from Amazon.ae or an authorised RADOCO dealer. It is in addition to, and does not limit, your statutory consumer rights.

2. What is covered

RADOCO guarantees that the appliance is free from defects in materials and workmanship under normal household use for 18 months from the date of purchase, or 24 months for products in the Retro line (RD-LT3300, RD-LK1309, RD-LE6400, RD-LB4005 and the kettle & toaster sets).

If a defect covered by this guarantee appears during the guarantee period, RADOCO will, at its choice, repair the appliance, replace it with the same or an equivalent model, or refund the purchase price.

3. What is not covered

Normal wear and tear; consumable parts such as filters, seals and non-stick coatings; damage caused by accident, misuse, liquids, limescale, incorrect voltage, commercial use, modification or repair by anyone other than RADOCO; cosmetic damage that does not affect function; and products bought second-hand or from an unauthorised seller.

4. How to make a claim

Fill in the warranty form on radoco.co/warranty.html with your name, phone number, model number, a description of the fault and, if possible, a photo. Keep your Amazon.ae order confirmation or dealer invoice — it is your proof of purchase. Our service team replies within two business days with instructions; for Amazon.ae orders within the Amazon returns window, Amazon's return process may be the fastest route.

5. Service

Repairs and replacements do not extend the original guarantee period. Replaced parts and appliances become the property of RADOCO. RADOCO is not liable for indirect or consequential loss, to the extent permitted by law.